Track Your Order
Where is my order?
There are two easy ways to check your order status:
1. Log in to your account
If you have an Après account, you can view your full order history and live tracking details anytime.
2. Check your shipping confirmation email
When your order ships, we send you a shipping confirmation email with a tracking link inside. Click that link to see the latest delivery status directly on the carrier's website — no account needed.
Don't see your email? Check your spam or promotions folder, or search for an email from tryapres.com.
Frequently asked questions
How long until my order ships?
Most orders are processed and shipped within 1–3 business days. You'll receive a shipping confirmation email as soon as your order is on its way.
My tracking link isn't updating yet — is that normal?
Yes. It can take up to 24 hours for the carrier to scan your package and update tracking. If it hasn't moved after 3 business days, please contact us.
I can't find my shipping confirmation email.
Check your spam, junk, or promotions folder. If you still can't find it, contact us with your order number and the email address you used at checkout and we'll look it up for you.
Can I change my delivery address?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update it. Once shipped, address changes are not possible.
Still need help? Contact our team — we're happy to assist.